I. Product Compatibility & Connector Standards
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Q1: How to confirm charger compatibility with my EV?
• Verify vehicle charging port type (Type 1/Type 2/NACS/GBT) matches the charger connector
• Check official website for compatible vehicle models or consult customer service with your vehicle brand/model
• Expand compatibility using certified adapters (e.g., Type 1 to NACS)
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Q2: Which regions use Type 1/Type 2/NACS connectors?
• Type 1: North America, Japan/Korea (Single-phase AC, 120V/240V)
• Type 2: Europe, Australia/NZ (Single-phase or Three-phase AC, 230V, high power)
• NACS: Tesla vehicles in North America (compatible with third-party adapters)
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Q3: Do adapters affect charging performance?
• Adapters do not reduce rated power
• Actual speed depends on charger, vehicle, and grid power limits
II. Installation & Configuration
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Q4: What are the installation requirements for wall-mounted chargers?
Europe:
• Power supply: 220-240V single/three-phase, cable cross-section ≥6mm² (Load capacity >32A)
• Location: IP54-rated, well-ventilated, ≥0.5m above ground
• Full requirements: See installation guide in manual
North America:
• Power supply: 240V NEMA 14-50 outlet or hardwired connection
• Must be installed by a licensed electrician; permits required in some regions
• Full requirements: See installation guide in manual
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Q5: Can portable chargers use standard household outlets?
• Compatible with Schuko (EU) / NEMA 6-20 (NA) outlets
• Grounding mandatory except in temporary non-grounded mode
• For long-term use, upgrade to dedicated circuits to prevent outlet overheating
III. Usage & Troubleshooting
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Q6: How to resolve slower-than-expected charging?
Voltage verification: Use 240V circuits in NA (120V only for emergency via adapter)
Charger settings: Check if output power is adjusted via settings
Vehicle settings: Confirm no charging current limits are enabled
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Q7: Common causes of charging interruptions?
• Overheat protection: Pause charging and allow cooling
• Voltage fluctuation: Install voltage stabilizer or contact utility provider
• Communication failure: Clean connector contacts and reboot system
• Grounding fault: Inspect circuit grounding integrity
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Q8: How to interpret indicator lights/error codes?
• Bright green flowing light:Charging
• Red blinking: Fault detected – see manual for specific error
• Dull green: Connected to power/vehicle, standby – see manual
IV. Safety & Maintenance
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Q9: How to address poor connector contact?
• Clean metal contacts with anhydrous alcohol wipes
• Never use lubricants or high-pressure water jets
• Inspect plug wear every 6 months
• Immediately replace damaged cables
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Q10: Guidelines for extreme weather conditions
• Thunderstorms: Disconnect power and unplug charger
• Sub-zero temperatures: Precondition battery before charging
• Heavy snow: Clear connector snow/ice before use
V. Compliance & Support
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Q11: What international certifications does the product hold?
• Europe: CE + IEC 62196, IEC 61851, EN 62752
• North America: UL 2594 + ENERGY STAR
• China: GB/T 18487, GB/T 20234
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Q12: Warranty & technical support
• Warranty: 2 years (main unit), 1 year (cables/accessories)*
• Exclusions: Natural disasters, unauthorized modifications, misuse
Pro Tips
• Extend Lifespan: Avoid pulling the cable during plug/unplug operations by holding the connector body
• Winter Optimization: Schedule off-peak charging + battery preconditioning for wall-mounted units
• Quick Fix: 90% of temporary glitches resolve after power cycle
